Client Feedback Survey

Your feedback is invaluable to us at Kalinchok Security Services. It helps us continually improve our security and housekeeping services to meet your needs better. By sharing your experiences and suggestions, you contribute directly to our service enhancements and client satisfaction. We appreciate the time and effort you take to provide us with your honest feedback. Thank you for helping us serve you better!

Client Name/Company:

Location/Branch:

Service Contracted: Security Service Housekeeping Service Both

1. Security Service Quality

Security Service:

How satisfied are you with the professionalism of our security personnel? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

How effective have our security services been in maintaining safety at your premises? Very Effective Effective Neutral Ineffective Very Ineffective

How would you rate the appearance (uniform, grooming) of our security personnel? Excellent Good Average Poor Very Poor

How would you rate the punctuality of our security personnel? Excellent Good Average Poor Very Poor

How would you rate the response time of our security team during an emergency? Excellent Good Average Poor Very Poor

How satisfied are you with the overall security measures (patrols, monitoring, etc.) provided? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

2. Housekeeping Service Quality

Housekeeping Service:

How satisfied are you with the cleanliness and hygiene maintained by our housekeeping staff? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

How would you rate the punctuality and reliability of our housekeeping staff? Excellent Good Average Poor Very Poor

How would you rate the appearance (uniform, grooming) of our housekeeping staff? Excellent Good Average Poor Very Poor

How satisfied are you with the cleaning products and equipment used by our team? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

How would you rate the thoroughness of the cleaning performed by our team? Excellent Good Average Poor Very Poor

How would you rate the attention to detail in maintaining cleanliness (e.g., corners, under furniture)? Excellent Good Average Poor Very Poor

3. Communication & Support

How would you rate the overall communication with our office/management team? Excellent Good Average Poor Very Poor

How responsive have we been to your inquiries, requests, or complaints? Very Responsive Responsive Neutral Unresponsive Very Unresponsive

How would you rate the professionalism of our management team in addressing your concerns? Excellent Good Average Poor Very Poor

4. Value for Money

How would you rate the overall value for money of the services provided? Excellent Good Average Poor Very Poor

How would you rate the transparency of our pricing and billing? Excellent Good Average Poor Very Poor

Do you feel that the services provided are priced fairly? Yes No

5. Suggestions for Improvement

Please provide any additional feedback or suggestions for improving our services:

6. Recommendation

How likely are you to recommend our services to others? Very Likely Likely Neutral Unlikely Very Unlikely

7. Additional Comments

If you have any other comments or suggestions, please provide them below:

Thank you for taking the time to submit your feedback. Your input is greatly appreciated and will help us improve our services.

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